Overview The Front Desk Agent is responsible for providing exceptional guest service by assisting guests with check-in, check-out, and inquiries while maintaining a welcoming and professional atmosphere. This position plays a key role in ensuring guest satisfaction and smooth front desk operations during the evening shift from 4 PM to 12 AM. Employee Perks: • Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family. • Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts. • Dining Discounts – Receive 25% off at Boyne restaurants. • Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts. • Free Water Park Passes – Access to Avalanche Bay Water Park. • Lodging Discounts – Special rates for friends and family. • Tuition Reimbursement – Support for continuing education. • Housing Availability – First-come, first-served team member housing. • Health Insurance – Available for Full-Time Year-Round Team Members. • AllyHealth – Access to health services for all employees. Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands Our Core Values: LEADS by Serving At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest. • Long-Term Thinking • Excellence in Execution • Attitude is Everything • Develop Create People • Serve our team members first so they can, in turn, serve our guests and community Responsibilities Essential Responsibilities & Duties • Greet and register guests and owners promptly, ensuring a welcoming and efficient check-in/check-out experience • Verify all reservation details at check-in, including guest information, payment method, and departure date • Coordinate guest service requests with housekeeping, bell services, and reservations teams • Communicate room status updates (checkouts, late checkouts, early check-ins) to housekeeping in a timely manner • Handle cash, credit card, and traveler’s check transactions in accordance with established procedures • Maintain accurate records, files, and guest information while ensuring confidentiality and compliance with policies • Provide information about room types, rates, resort amenities, and local attractions • Answer incoming calls using proper telephone etiquette and company standards • Utilize the property management system to manage reservations and guest accounts • Stay informed on group functions, including event locations, schedules, and services offered • Follow all safety and security procedures; report any incidents, unsafe conditions, or suspicious activity • Communicate effectively with supervisors regarding issues, guest concerns, or operational updates • Deliver high-quality customer service in a fast-paced hospitality environment Qualifications • Must be at least 18 years of age • Ability to work in a fast-paced, customer-service environment • Strong communication and interpersonal skills • Ability to stand for extended periods of time • Willingness to work flexible schedules, including days, evenings, weekends, and holidays • Basic computer proficiency; familiarity with Microsoft Office preferred • Ability to handle cash and perform basic financial transactions accurately • Strong attention to detail and organizational skills • Ability to maintain professionalism and confidentiality