Overview The Cafe Supervisor oversees daily cafe operations, ensuring excellent customer service, smooth workflow, and adherence to quality and safety standards. This role leads the front-line team, supports scheduling and training, and helps maintain a welcoming, efficient environment for both customers and staff. Responsibilities • Supervise daily cafe operations, including opening/closing procedures and shift transitions • Lead, motivate, and coach baristas and cafe staff to deliver excellent customer service • Create and manage staff schedules to ensure adequate coverage during peak hours • Train new employees on menu items, equipment use, and customer service standards • Monitor inventory levels and place orders for supplies as needed • Ensure compliance with food safety, sanitation, and health regulations • Handle customer complaints or escalated issues professionally and promptly • Maintain cleanliness and organization of the cafe, kitchen, and seating areas • Track sales, cash handling, and daily reports; assist with basic bookkeeping • Assist management with performance reviews and staff development • Ensure equipment (espresso machines, grinders, etc.) is properly maintained and serviced Qualifications • High school diploma or equivalent required; additional education a plus • 1–2+ years of experience in a cafe, coffee shop, or food service environment • Prior supervisory or team lead experience preferred • Strong knowledge of coffee preparation, food safety practices, and customer service standards • Excellent communication, leadership, and organizational skills • Ability to multitask in a fast-paced environment • Basic proficiency with POS systems and scheduling software • Food Handler's Certification (or willingness to obtain) Physical Requirements • Ability to stand for extended periods • Ability to lift up to 25–30 lbs (supply boxes, equipment, etc.) • Comfortable working around hot equipment and in a fast-paced kitchen/cafe setting Work Schedule • Full-time; may include early mornings, weekends, and holidays based on business needs