Overview The Transportation Operations Manager is responsible for overseeing operations, ensuring that freight is loaded or unloaded in accordance with established safety and cost standards, including the planning, assigning, supervising and evaluating employee workload, as well as interfacing directly with all levels of terminal staff. Responsibilities Operations Management • Manages day-to-day operations of facilities and subordinate staff including supervisors, coordinators, clerks, spotters, and drivers. • Develops a strategic plan in conjunction with the Transportation Manager to ensure the efficient and cost effective operation and utilization of the equipment and personnel. • Oversees asset management, delivery/logistics, regulatory compliance, productivity improvement, planning and organization, problem solving, project management and communicating to top-level management • Oversees and ensures all customer pick-up and delivery requirements are meeting customer standards • Audits compliance of both internal and external SOP’s. • Ensures that equipment is utilized in the most efficient manner • Partners with other leaders to balance labor ensuring appropriate levels of staffing • Conducts analysis of workload compared to labor hours and equipment. • Plans long-term labor needs based on sales, forecasts and historical data • Makes recommendations to the Transportation Manager on programs to improve transportation operations. Financials • Understands how day to day decisions impact financial outcomes • Be open to learning financial aspects of the business including, but not limited to, budgeting, forecasting, reading GL, Flash, and P&L Employee Relations/Development • Communicates service issues, upcoming workload, and any other pertinent company information to appropriate personnel • Ensures proper staffing and supports hiring initiatives. • Ensures all new employees are properly on-boarded; completing required paperwork and following a structured training schedule. • Produces and effectively communicate project goals and individual performance goals that ensure the project achieves operational success. • Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures • Works with the Transportation Manager and Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations. • Provides feedback, coaching, guidance, and recognition to enhance other’s skill development. • Plays an active role in employee development and talent selection. • Acts as a role model for the department in support of corporate mission, vision, and values. • Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals and make recommendations and approve annual compensation increases. • Exhibits a commitment to self-development by staying current on information, tools, and systems. Safety and Security • Ensures the safe, clean and efficient operation of the work area to meet service standards • Actively supports and participates in all safety initiatives • Implements safety and sanitation schedules that ensure the site’s compliance with corporate, DOT, OSHA, FDA standards. • Performs safety observations to coach employees on safety procedures • Prevents associate incident and injury by overseeing accident investigations, assessing root cause analysis and implementing necessary improvements • Responsible for the management of equipment and coordinates the maintenance of equipment with local vendor and/or Fleet partners. Qualifications • Bachelor’s Degree in Supply Chain, Business or related field preferred • 5+ years of supervisory experience in a supply chain industry • Experience with applications such as TMW and People Net • Working knowledge of Microsoft Office applications • Working knowledge of transportation / mechanical equipment • Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary • Ability to work in fast paced environment. • Ability to handle changing priorities and use good judgment in stressful situations • Experience with seasonal work forces is a plus, but not required. • Excellent talent management and team building skills • Excellent verbal, non-verbal, and written communication skills • Excellent customer service skills specifically with external clients • Excellent analytical and mathematical skills • Bilingual English/Spanish preferred at select locations • Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer. • Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws. Profit Center PC-755