SVP, Client Services (Private Credit) Overview • The SVP, Client Services (Private Credit) role offers a leadership opportunity in managing client portfolios within a global fund administration environment. • Leverage deep expertise in private credit fund administration and investment operations to drive client satisfaction and operational excellence. • Engage with sophisticated alternative investment clients, ensuring alignment with their business priorities and operational needs. • Collaborate with internal teams across product, operations, and technology to deliver tailored solutions and outcomes. • Represent the client organization across relevant products, services, and segments, building strong stakeholder relationships. • Monitor client satisfaction, address service challenges, and identify opportunities for growth and product expansion. • Join a globally recognized fund administrator offering stability and exposure to sophisticated investment clients. • Contribute to strategic client planning and support the rollout of initiatives to enhance client engagement. SVP, Client Services (Private Credit) Key Responsibilities & Duties • Manage a portfolio of clients as the primary relationship contact or as part of a global account team. • Develop and deliver client-ready solutions leveraging the organization’s global capabilities and resources. • Prepare for client meetings, service reviews, and business reviews through effective planning and coordination. • Capture client feedback and communicate emerging requirements to relevant internal teams. • Identify opportunities for revenue retention, growth, and service enhancement within client portfolios. • Act as the relationship lead during significant client issues or escalations, ensuring resolution and follow-up. • Support the development and maintenance of client account plans and strategic initiatives. • Engage with portfolio managers, CFOs, and operations leaders to address fund structures and operational challenges. SVP, Client Services (Private Credit) Job Requirements • Bachelor’s degree in Accounting or related field; CPA designation preferred. • 10-15 years of experience in client service and relationship management within alternative asset management. • Expertise in private credit structures, fund administration, and investment operations. • Strong leadership, negotiation, and project management skills with attention to detail. • Proven ability to manage complex client portfolios and deliver tailored solutions. • Comprehensive understanding of loan lifecycle events, portfolio valuation, and investor reporting requirements. • Ability to engage with senior stakeholders and address operational challenges effectively. • Experience with IBOR and ABOR operating models, including complex accruals and fee calculations.