Desktop Support Engineer Overview • The Desktop Support Engineer provides technical support to ensure seamless operations for staff and executives. • This role is fully onsite, offering hands-on engagement with cutting-edge technologies. • Collaborate with a dynamic IT team to maintain and enhance technical systems. • Support a diverse range of hardware and software, including Windows 11 and MS365 applications. • Provide high-touch, white-glove support to executives and staff for optimal productivity. • Work in a fast-paced environment, troubleshooting and resolving technical issues promptly. • Contribute to IT project plans and documentation for streamlined operations. • Ensure continuity of end-user technologies and maintain secure systems. • Opportunity to work closely with management on technical and operational initiatives. Desktop Support Engineer Key Responsibilities & Duties • Provide immediate technical support to staff and remote offices as needed. • Create user accounts, configure laptops, and set up workstations efficiently. • Respond to hardware and software issues with effective solutions. • Document service desk procedures for IT professionals and end-users. • Collaborate with the IT team to identify areas for improvement and consolidation. • Troubleshoot and resolve software, hardware, and network issues promptly. • Provide remote and on-call support for after-hours tasks. • Assist with office moves and system upgrades to ensure smooth transitions. • Execute tasks related to meetings, including audio and visual equipment setup. Desktop Support Engineer Job Requirements • Bachelor of Science degree in a relevant field is required. • 1-4 years of experience in desktop support or related IT roles. • Proficiency in MS365 applications, including Teams and SharePoint. • Strong knowledge of Windows 11 and Zoom platforms. • Familiarity with hardware such as printers, laptops, and iPhones. • Ability to work independently and escalate issues when necessary. • Excellent problem-solving skills and attention to detail. • Experience working under pressure in a fast-paced environment. • Flexibility to adapt to varying schedules and tasks.