Bilingual Receptionist Overview • The Bilingual Receptionist will provide vital front desk and administrative support to ensure smooth operations within the organization. • Serve as the first point of contact for clients, visitors, and staff, ensuring a welcoming and professional environment. • Collaborate with intake coordinators to screen first-time callers and manage appointment scheduling effectively. • Support the intake, admission, and discharge processes, ensuring accurate documentation and timely assistance. • Monitor the waiting area to meet client needs and ensure timely appointments. • Verify and maintain accurate patient demographic data, ensuring seamless communication with providers. • Work collaboratively with staff, managers, and administrators to support organizational goals. • Enjoy growth opportunities within a supportive and dynamic work environment. Bilingual Receptionist Key Responsibilities & Duties • Greet clients, guests, and staff warmly, ensuring a positive first impression. • Navigate callers and visitors effectively by understanding agency operations and services. • Manage and reconcile staff schedules to optimize operational efficiency. • Screen initial appointment requests and coordinate closely with intake coordinators. • Oversee automated appointment reminders and provide confirmation calls as needed. • Ensure patient demographic data accuracy and notify providers of arrivals promptly. • Assist new clients with intake paperwork and provide necessary guidance. • Support administrative tasks related to intake, admission, and discharge processes. • Utilize Microsoft Office and Outlook for efficient communication and documentation. Bilingual Receptionist Job Requirements • Associate of Applied Science (AAS) degree or equivalent educational background required. • Minimum of 1 year of relevant experience; 2 years preferred. • Proficiency in Microsoft Office and Outlook for administrative tasks. • Strong verbal communication and customer service skills, with bilingual proficiency. • Ability to resolve conflicts and maintain professionalism in a fast-paced environment. • High energy level and teamwork focus to support organizational goals. • Comfortable with technology and able to adapt to new systems. • Prior experience in a medical office or similar setting preferred.