On Call Hospice Triage Supervisor Overview • The On Call Hospice Triage Supervisor oversees call center operations, ensuring quality telephonic interventions for patients based on their care plans. • This remote role requires leadership in managing clinical and non-clinical issues during designated shifts. • Supervise and support call center staff, providing guidance and elevating complex cases to appropriate team members. • Collaborate with team managers, AOC, and hospice physicians to address patient needs effectively. • Ensure adherence to hospice care standards and protocols, promoting patient safety and satisfaction. • Participate in orientation and training sessions to align with organizational practices and values. • Work flexible hours, including evenings and weekends, to meet patient care requirements. • Leverage your nursing expertise to enhance the quality of hospice care provided remotely. On Call Hospice Triage Supervisor Key Responsibilities & Duties • Provide leadership and guidance to call center staff during assigned shifts. • Address clinical and non-clinical issues, escalating complex cases as needed. • Deliver telephonic interventions based on patient care plans and hospice standards. • Collaborate with team managers and hospice physicians to ensure comprehensive care. • Monitor and evaluate call center operations for quality assurance and improvement. • Participate in orientation and training sessions to maintain compliance with organizational policies. • Ensure effective communication and coordination among team members and departments. • Promote a culture of excellence and patient-centered care within the team. On Call Hospice Triage Supervisor Job Requirements • Bachelor of Science in Nursing (BSN) from an accredited institution. • Minimum of 4 years of hospice nursing experience, with on-call exposure. • Supervisory or leadership experience in a healthcare setting preferred. • Current New York State RN licensure required; valid NYS license preferred. • CHPN certification preferred for enhanced hospice care expertise. • Strong communication and problem-solving skills to manage patient care remotely. • Ability to work flexible hours, including evenings and weekends. • Proficiency in telephonic intervention and care plan implementation.