Bilingual Case Manager Overview • The Bilingual Case Manager serves as the primary liaison between members and the plan, ensuring effective communication and service coordination. • This role involves reviewing person-centered service plans and coordinating covered and non-covered benefits for members. • Engage in monthly communication and follow-ups with members to address identified needs and concerns. • Document interactions and updates thoroughly in member charts, maintaining accuracy and timeliness. • Participate in weekly team meetings to discuss member care and operational strategies. • Work in a hybrid schedule, combining on-site and remote work for optimal flexibility. • Utilize basic Excel skills for document management, filtering, sorting, and saving files. • Leverage bilingual skills in Chinese, Spanish, Bengali, Urdu, or Gujarati to effectively communicate with diverse members. Bilingual Case Manager Key Responsibilities & Duties • Conduct monthly communications with members to ensure their needs are addressed and service plans are reviewed. • Coordinate member care with family members, vendor agencies, and internal teams for seamless service delivery. • Document member interactions and updates in charts, ensuring compliance with organizational standards. • Participate in weekly team meetings to discuss strategies and address member care concerns. • Perform basic Excel tasks, including document hiding, saving, filtering, and sorting. • Provide bilingual support in Chinese, Spanish, Bengali, Urdu, or Gujarati to enhance communication effectiveness. • Ensure timely follow-up and response to identified items requiring attention for member care. • Maintain knowledge of member assessment and clinical review procedures to support effective case management. Bilingual Case Manager Job Requirements • Associate of Arts (AA) degree required; MSW or RN preferred for advanced case management knowledge. • Minimum of 1 year of case management experience, with bilingual proficiency in Chinese, Spanish, Bengali, Urdu, or Gujarati. • Proficiency in basic Excel functions, including document management, filtering, and sorting. • Strong ability to communicate effectively with members of diverse ages and socioeconomic backgrounds. • Knowledge of member assessment procedures and clinical review processes. • Demonstrated ability to read, interpret, and effectively communicate information to members and agency employees. • Hybrid work schedule requiring on-site presence three days a week and remote work two days. • Commitment to thorough and timely documentation in member charts and adherence to organizational standards.