Overview • Provide compassionate case management services to individuals with developmental disabilities, ensuring personalized care and adherence to state regulations. • Coordinate medical, behavioral, and social services to promote holistic well-being and effective care plan implementation. • Conduct regular virtual and in-person interactions to maintain service quality and accessibility. • Collaborate with families and interdisciplinary teams to create and update individualized Life Plans tailored to member needs. • Support seamless care transitions, ensuring continuity of services and smooth adjustments for members. • Utilize advanced Health Information Technology systems to document services while ensuring compliance with privacy standards. • Engage families with resources and maintain satisfaction through proactive communication and reliable service delivery. • Assist members in navigating benefit programs and addressing diverse personal planning needs effectively. Key Responsibilities & Duties • Conduct comprehensive assessments addressing medical, mental health, and social service needs for assigned members. • Develop and regularly update Life Plans to reflect individual preferences and regulatory compliance. • Monitor member needs and ensure timely access to healthcare and community services. • Collaborate with interdisciplinary teams to implement clinical recommendations and support post-discharge care planning. • Track referrals to community services, ensuring engagement and follow-up for effective support. • Maintain accurate documentation within electronic health records, adhering to HIPAA regulations. • Provide consistent communication with individuals and families, addressing concerns and ensuring satisfaction. • Support members in navigating benefit programs and resolving issues related to education or personal planning. Job Requirements • Associate of Applied Science (AAS) degree required; Bachelor’s or Master’s degree preferred. • Minimum of 1 year of relevant case management experience; additional experience preferred. • Proficiency in Microsoft Suite and Health Information Technology systems is essential. • Strong interpersonal, conflict-management, and communication skills required. • Ability to analyze situations, prioritize tasks, and act effectively under pressure. • Commitment to delivering person-centered care and adhering to state regulatory requirements. • Availability for quarterly in-person visits within a reasonable geographic radius. • Experience in benefit navigation and community resource management is advantageous.