Help Desk Overview • The Help Desk role offers an exciting opportunity to work in a technologically diverse organization. • Engage in troubleshooting server, network, and infrastructure issues to ensure seamless operations. • Provide support for voice and telephony systems, addressing related technical challenges effectively. • Collaborate with customers both remotely and on-site, emphasizing strong customer service skills. • Utilize expertise in backup and restore products for server and desktop environments. • Administer Microsoft Windows Server and Active Directory, ensuring optimal performance and security. • Support cloud computing services, including Office 365 and Google G-Suite, for enhanced productivity. • Troubleshoot virtualization environments such as VMware and Hyper-V to maintain system integrity. • Assist with mobile device support and desktop management software to enhance user experience. Help Desk Key Responsibilities & Duties • Provide technical support for server, network, and infrastructure troubleshooting. • Resolve issues related to voice and telephony systems efficiently. • Interface with customers to address technical concerns and deliver solutions. • Administer Office 365 and Google G-Suite services for organizational productivity. • Troubleshoot local network connectivity issues, including LAN, WiFi, and internet. • Support virtualization environments and remote access configurations. • Provide desktop support for Windows and Mac operating systems. • Assist with mobile device management and associated software troubleshooting. • Maintain organization and prioritize tasks for effective time management. Help Desk Job Requirements • Bachelor of Science (BS) degree in a relevant field is required. • Minimum of 1 year of experience in IT support services; 3 years preferred. • Proficiency in Microsoft Windows Server, Active Directory, and Office 365 administration. • Experience with virtualization technologies such as VMware and Hyper-V. • Knowledge of backup and restore products for server and desktop environments. • Strong customer service skills and ability to interface with clients effectively. • Valid US Driver's License is required for on-site support. • Industry certifications such as Microsoft, Dell, IBM, HP, or Cisco are highly desirable. • Experience in IT consulting or Managed Service Provider (MSP) environments is advantageous.