Office Manager Overview • The Office Manager will oversee daily operations, ensuring smooth functionality and achieving organizational goals. • Lead and develop office teams, fostering a collaborative and productive environment. • Manage office operations, including scheduling, payroll, and staff management. • Ensure compliance with safety procedures, privacy rules, and regulations. • Collaborate with physicians and leadership to align office activities with strategic goals. • Monitor and analyze KPIs to drive performance improvements and meet targets. • Maintain a positive and professional environment, enhancing customer satisfaction. • Utilize software tools like WINOMS and CDT codes for efficient operations. • Contribute to the growth and success of the organization through effective leadership. Office Manager Key Responsibilities & Duties • Supervise front desk operations, ensuring excellent customer service and efficiency. • Hire, train, and manage staff, conducting performance reviews and evaluations. • Schedule employees and manage payroll processes accurately and timely. • Resolve staff and patient issues promptly, maintaining a positive environment. • Set and monitor monthly goals, ensuring alignment with organizational objectives. • Conduct daily huddles and communicate directives effectively to the team. • Generate and review treatment plans, following up on accepted plans regularly. • Prepare and verify end-of-day and monthly reports for accuracy. • Collaborate with the call center to ensure seamless communication and operations. Office Manager Job Requirements • Associate of Science (AS) degree or equivalent educational background required. • Minimum of 2 years of experience managing dental offices, with 4 years preferred. • Proficiency in WINOMS software and familiarity with CDT codes is advantageous. • Strong leadership and communication skills to motivate and manage teams effectively. • Ability to analyze and utilize KPIs for performance improvement and goal achievement. • Proficiency in Microsoft Word and Excel for operational tasks and reporting. • Capability to maintain compliance with safety procedures and privacy regulations. • Experience in resolving issues with follow-through and timeliness. • Commitment to fostering a positive teamwork environment and enhancing customer satisfaction.