Call Center Representative Overview • The Call Center Representative will handle high-volume inbound calls, ensuring excellent customer service and efficient issue resolution. • This role offers a fully remote work arrangement, providing flexibility and work-life balance. • Support patients by addressing inquiries, transferring calls, and managing ticket creation for unresolved issues. • Collaborate with a dynamic team of 24 members handling 500-600 calls daily. • Opportunity to work in a fast-paced environment with potential for contract-to-hire transition. • Engage in outreach activities such as appointment reminders and follow-ups using provided tools. • Contribute to a culture of continuous learning and professional development. • Leverage bilingual Spanish skills to enhance patient communication and satisfaction. Call Center Representative Key Responsibilities & Duties • Answer and manage 40-65 inbound calls daily in a high-volume environment. • Listen actively to patient concerns, providing accurate information and resolving issues. • Perform patient registration and insurance verification tasks accurately. • Track member consents and maintain updated records for enrolled members. • Conduct outreach to members using ad hoc lists and reports. • Obtain medical records and process care plans and visit summaries. • Collaborate with team members to ensure seamless patient service delivery. • Utilize electronic medical records and Microsoft Office tools effectively. Call Center Representative Job Requirements • High School Diploma or GED required; additional certifications are a plus. • Minimum of 2 years of relevant experience; 3 years preferred. • Proficiency in electronic medical records and Microsoft Office applications. • Bilingual Spanish-speaking skills highly preferred for enhanced communication. • Excellent data entry and organizational abilities to manage patient records. • Strong customer service skills with the ability to demonstrate empathy and build relationships. • Effective oral and written communication skills for clear information exchange. • Ability to work collaboratively in a team-oriented environment.