ServiceNow Architect Overview • The ServiceNow Architect will lead the design, development, and integration of ServiceNow platforms, ensuring robust and scalable solutions for business workflows. • Collaborate with stakeholders to deliver ServiceNow solutions that meet confidentiality and compliance standards within a dynamic organizational environment. • Provide strategic technical leadership for ServiceNow architecture, aligning with enterprise standards and business objectives. • Drive adoption of new ServiceNow capabilities, including AI-driven insights and advanced workflow automation tools. • Ensure 24/7/365 availability of critical services through proactive monitoring and capacity planning. • Produce comprehensive documentation, including architecture diagrams, solution designs, and compliance reports. • Partner with cross-functional teams to gather requirements and translate them into functional specifications. • Maintain accurate records in ticketing and change management systems to support seamless operations. • Contribute to a collaborative environment, sharing knowledge and driving continuous improvement initiatives. ServiceNow Architect Key Responsibilities & Duties • Define, document, and evolve the ServiceNow architecture, ensuring alignment with organizational standards and security policies. • Lead end-to-end design, configuration, and deployment of ServiceNow modules and custom applications. • Design secure integrations between ServiceNow and legacy systems using APIs and integration tools. • Establish best practices for change management, release management, and configuration control within the ServiceNow ecosystem. • Monitor platform health, resolve performance bottlenecks, and ensure service availability. • Collaborate with legal practice groups, security, and infrastructure teams to gather requirements and ensure successful delivery. • Produce detailed documentation, including solution designs and compliance reports, to support operational excellence. • Identify gaps in existing processes and propose enhancements to optimize platform capabilities. • Provide escalation support in a 24/7/365 environment to address critical issues promptly. ServiceNow Architect Job Requirements • Bachelor’s degree in Computer Science, Information Systems, or equivalent experience required. • Minimum of 5 years of experience architecting and managing ServiceNow solutions in enterprise environments. • Deep hands-on expertise in ServiceNow scripting, module configuration, and custom application development. • Proficiency in integrating ServiceNow with enterprise tools using APIs and automation frameworks. • Certifications such as CSA, CSS, or CSM are highly preferred for this role. • Strong understanding of networking, DNS/DHCP, PKI, and hybrid environments. • Excellent problem-solving skills and ability to manage complex implementations effectively. • Experience in project management methodologies such as Agile or Scrum is a plus. • Commitment to maintaining confidentiality and data integrity in sensitive organizational contexts.