Customer Service Representative Overview • The Customer Service Representative will provide exceptional support to clients through efficient and professional communication. • Handle high-volume daily calls, ensuring accurate and timely resolution of inquiries. • Collaborate with team members to maintain service quality and meet organizational standards. • Ensure compliance with company policies and maintain confidentiality of client information. • Provide bilingual support to enhance service accessibility for diverse clients. • Opportunity to transition to a permanent role with telework eligibility upon conversion. • Work in a structured environment with a strict adherence to punctuality and professionalism. Customer Service Representative Key Responsibilities & Duties • Manage a high volume of inbound and outbound calls, ensuring customer satisfaction. • Accurately document and update customer interactions in the system. • Assist customers with inquiries, providing clear and concise information. • Adhere to established protocols for handling sensitive information securely. • Participate in training sessions to stay updated on company policies and procedures. • Collaborate with supervisors and team members to address complex customer issues. • Maintain a professional demeanor and communication style in all interactions. Customer Service Representative Job Requirements • High school diploma or equivalent; higher education preferred but not required. • Minimum of 2 years of call center or customer service experience. • Proficiency in handling 60–80+ daily call volume efficiently. • Clear and professional phone communication skills are essential. • Bilingual proficiency is highly desirable. • Ability to pass background and drug screening prior to employment. • Strong attention to detail and ability to follow strict guidelines.