Care Coordination Specialist Overview • The Care Coordination Specialist is a key member of the healthcare team, ensuring comprehensive medical case management services for all primary care patients. • Collaborate with clinical and support staff to manage patient enrollments, referrals, and administrative processes within the EMR system. • Support patients in navigating insurance programs, including ADAP applications and authorization processes. • Document hospitalizations, schedule discharge appointments, and monitor client progress to enhance patient outcomes. • Participate in morning huddles and medical staff meetings, contributing to quality improvement initiatives. • Coordinate referrals, ensuring proper documentation, insurance authorizations, and communication of outcomes to providers. • Oversee program enrollment and manage resource distribution, including gift card allocation and record-keeping. • Advocate for patients affected by homelessness, substance use, and HIV/AIDS, supporting the organization’s mission. Care Coordination Specialist Key Responsibilities & Duties • Coordinate patient enrollments in insurance programs and assist with ADAP applications and paperwork. • Document hospitalizations, schedule discharge appointments, and monitor patient progress with clinical teams. • Manage referral processes, ensuring accurate documentation, insurance authorizations, and communication with providers. • Participate in morning huddles and medical staff meetings, contributing to patient care planning and quality improvement. • Assist with patient registration, appointment scheduling, and medical records management within the EMR system. • Oversee the distribution of program resources, including gift cards, and maintain accurate records. • Provide coverage for Patient Access Specialists and support general administrative tasks as needed. • Advocate for patients by addressing challenges related to homelessness, substance use, and HIV/AIDS. Care Coordination Specialist Job Requirements • High School Diploma or GED required; relevant certifications are a plus. • Minimum of 2 years of experience in a medical or related field preferred. • Proficiency in using Electronic Medical Record (EMR) systems for documentation and data entry. • Strong organizational skills and ability to manage multiple tasks in a fast-paced environment. • Excellent communication skills for collaborating with clinical teams and supporting patient care coordination. • Knowledge of insurance programs and processes, including ADAP, is highly desirable. • Commitment to the organization’s mission and values, including advocacy for vulnerable populations. • Flexibility to adapt to changing priorities and deliver effective service to internal and external customers.