Provider Relations Manager Overview • The Provider Relations Manager oversees the provider relations team, ensuring productivity and accountability in a dynamic environment. • Collaborates with the VP of Provider Relations to align departmental goals and strategies effectively. • Manages a team of seven staff members, fostering a positive and productive work environment. • Ensures high-quality customer service for providers and internal teams, addressing inquiries promptly. • Works in a hybrid setup, reporting to Spring Valley office three days a week and Brooklyn office one day weekly. • Provides flexibility with remote work on Fridays, supporting work-life balance for employees. • Offers a competitive salary range based on experience, reflecting the role's importance. • Ideal for candidates with leadership skills and a willingness to learn provider relations processes. Provider Relations Manager Key Responsibilities & Duties • Manage staff workflows and ensure departmental deadlines are consistently met. • Hold team members accountable for their productivity and outcomes. • Foster a positive and collaborative work environment within the provider relations team. • Oversee provider contract workflows, ensuring compliance and efficiency. • Maintain and manage the provider directory to ensure accuracy and accessibility. • Address provider-related inquiries, delivering prompt and effective solutions. • Collaborate with internal teams to align provider relations strategies with organizational goals. • Ensure high levels of customer service and satisfaction among providers. Provider Relations Manager Job Requirements • Associate of Applied Science (AAS) degree or equivalent educational background. • Minimum two years of proven team management experience in a health plan environment. • Experience in provider relations or similar roles is advantageous but not mandatory. • Strong leadership skills with the ability to foster team collaboration and accountability. • Proficiency in managing workflows and meeting deadlines in a fast-paced environment. • Flexibility to work in a hybrid setup, including office and remote work arrangements. • Excellent communication skills to address provider inquiries and collaborate with internal teams. • Commitment to delivering high-quality customer service and maintaining provider satisfaction.