Call Center Representative Overview • The Call Center Representative role is a temporary, on-site position supporting inquiries related to 1099 status and online benefits. • Engage with customers professionally, ensuring high-quality service and accurate information delivery. • Collaborate with team members to meet call center performance metrics and goals. • Provide assistance to callers in a high-volume call center environment, maintaining efficiency and empathy. • Temporary assignment lasting through April 2027 with potential telework eligibility upon conversion. • Strict adherence to professionalism and punctuality is required for all interviews and assessments. • Background checks and drug screenings must be cleared within 48 hours of accepting the position. • Ideal candidates will have bilingual capabilities and prior high-volume call center experience. Call Center Representative Key Responsibilities & Duties • Handle inbound and outbound calls, addressing customer inquiries with professionalism and accuracy. • Assist customers with issues related to 1099 status and online benefits. • Maintain detailed records of customer interactions and resolutions in the system. • Collaborate with team members to ensure consistent service delivery and achieve performance targets. • Adhere to strict attendance policies and maintain professionalism during all interactions. • Participate in training sessions to stay updated on policies and procedures. • Provide empathetic and efficient service to diverse customer demographics. • Support team efforts in maintaining a positive and productive work environment. Call Center Representative Job Requirements • High school diploma or GED required; additional certifications in customer service are a plus. • Minimum of 2 years of call center experience; 3 years preferred. • Proficiency in handling high-volume call center operations and customer inquiries. • Bilingual capabilities are highly desirable for this role. • Strong communication skills with a clear and professional phone presence. • Ability to pass background checks and drug screenings within the required timeframe. • Commitment to punctuality and professional appearance during interviews and assessments. • Willingness to work on-site daily with potential telework eligibility upon conversion.