Call Center Representative/Virtual Back Office Coordinator Overview • As a Call Center Representative/Virtual Back Office Coordinator, you will handle high-volume inbound calls and provide administrative support remotely. • Engage with patients, addressing their concerns, and ensuring seamless communication within the healthcare team. • Perform registration, insurance verification, and update patient records accurately and efficiently. • Collaborate with a dynamic team of professionals, contributing to a positive and supportive work environment. • Work remotely, allowing flexibility to balance work and personal life effectively. • Participate in a culture of continuous learning with opportunities for skill development and career advancement. • Handle inbound calls efficiently, transferring patients or creating tickets when required. • Support outreach efforts, including appointment reminders and patient engagement activities. Call Center Representative/Virtual Back Office Coordinator Key Responsibilities & Duties • Answer and manage 40-65 inbound calls daily in a high-volume environment. • Listen to patients’ concerns, providing accurate information and addressing their needs empathetically. • Perform patient registration and insurance verification tasks efficiently. • Track member consents and maintain accurate records of enrolled members. • Conduct outreach to members using various reports and assigned lists. • Obtain and process medical records, care plans, and visit summaries. • Collaborate with team members to ensure seamless communication and patient satisfaction. • Utilize electronic medical records and Microsoft Office tools effectively. • Provide excellent customer service and maintain professionalism in all interactions. Call Center Representative/Virtual Back Office Coordinator Job Requirements • High School Diploma or GED is required for this position. • Minimum of 2 years of related education, experience, or certification. • Preferred experience with electronic medical records and data entry tasks. • Bilingual Spanish-speaking candidates are highly preferred. • Proficiency in Microsoft Office tools, including Word, Excel, and PowerPoint. • Strong ability to demonstrate empathy and build relationships with patients. • Excellent oral and written communication skills for effective information continuity. • Ability to work collaboratively in a remote team environment. • Commitment to providing exceptional customer service and patient care.