Branch Director Overview • The Branch Director oversees the administration and operations of the branch office, ensuring compliance with industry standards and organizational policies. • Leads marketing initiatives to grow patient base and establish new referral sources within the community. • Manages a diverse team of office and field staff, fostering collaboration and performance excellence. • Ensures adherence to JCAHO, Federal, State, and local standards for quality care and service delivery. • Develops and maintains budgets, controlling expenses to meet financial objectives. • Represents the organization in community events and associations to enhance visibility and partnerships. • Provides strategic leadership to ensure operational efficiency and client satisfaction. • Collaborates with regional teams to implement quality care initiatives and achieve organizational goals. Branch Director Key Responsibilities & Duties • Execute marketing plans to maintain and grow business opportunities within the branch office's region. • Supervise and manage office personnel, including hiring, training, and performance evaluations. • Ensure compliance with policies and procedures related to service delivery, payroll, and billing. • Monitor clinical standards and ensure proper procedures are followed for operational effectiveness. • Prepare and manage budgets, ensuring financial targets are met while controlling expenses. • Participate in quality care committees to enhance service delivery standards. • Address complaints and resolve issues with clients, families, employees, and referral sources. • Represent the organization in community events to build relationships and referral networks. Branch Director Job Requirements • Bachelor’s degree or equivalent combination of education and supervisory experience in office management. • Minimum of 2 years of experience in a leadership role; 3 years preferred. • Proficiency in managing budgets and controlling operational expenses effectively. • Strong knowledge of home health care operations and industry standards. • Ability to interpret and apply policies, procedures, and compliance standards. • Excellent communication skills for interacting with clients, employees, and community representatives. • Proven ability to lead and supervise diverse teams, ensuring high performance and collaboration. • Competency in mathematical reasoning and problem-solving for operational decision-making.