Head of Shared Services Overview • The Head of Shared Services will lead the strategic direction and operational excellence of the shared services organization. • Oversee functions including Payroll, Billing, Accounts Payable, Procurement, and Travel & Expense, ensuring efficient and compliant service delivery. • Drive process standardization, system integration, and continuous improvement across all shared services functions. • Collaborate with Finance, HR, IT, and Operations leaders to align shared services with enterprise priorities. • Develop and implement strategies, internal controls, and operating procedures to support scalable service delivery. • Champion automation, digital transformation, and data-driven decision-making to enhance operational efficiency. • Lead integration efforts for shared services during acquisitions and expansions. • Build and develop a high-performing shared services team focused on accountability and continuous improvement. Head of Shared Services Key Responsibilities & Duties • Provide strategic leadership for Payroll, Billing, Accounts Payable, Procurement, and Travel & Expense functions. • Drive ERP transformation and optimize financial systems to enhance service delivery. • Evaluate and redesign end-to-end processes for efficiency and scalability. • Ensure accurate and timely processing across all shared services functions. • Implement strong internal controls, policies, and governance frameworks. • Establish KPIs and dashboards to monitor performance and identify improvement opportunities. • Oversee sourcing, vendor management, and contract negotiation for cost-effective service delivery. • Build and develop a high-performing team through upskilling and leadership development. Head of Shared Services Job Requirements • Bachelor of Science (BS) degree in a relevant field is required. • Minimum of 10 years of experience, with 12 years preferred, in shared services leadership roles. • Proven expertise in ERP systems, process optimization, and financial system integration. • Strong knowledge of payroll, billing, procurement, and accounts payable operations. • Experience in leading large teams and driving workforce transformation initiatives. • Demonstrated ability to implement cost-saving initiatives and optimize service delivery. • Proficiency in establishing KPIs and performance dashboards for operational excellence. • Ability to work remotely and manage teams across multiple locations effectively.