Overview • Provide technical support to employees across multiple office locations, ensuring smooth and reliable technology experiences. • Act as the first point of contact for IT support requests, resolving issues efficiently and effectively. • Support onboarding and offboarding processes, including device setup and account provisioning. • Assist with MDM platform administration, including device enrollment and configuration tasks. • Collaborate with the IT team on technology rollouts, equipment procurement, and inventory management. • Provide occasional after-hours and weekend support to minimize business disruptions. • Contribute to IT documentation and knowledge base articles to enhance team consistency and self-service. • Support AV and conferencing technology setup and troubleshooting in meeting rooms and common areas. Key Responsibilities & Duties • Log, track, and resolve IT support tickets using ITSM platforms like ServiceNow or Jira. • Assist with device setup, account provisioning, and equipment tracking for new and departing employees. • Administer MDM platforms such as Jamf and AirWatch for device management and configuration. • Escalate unresolved issues to senior IT staff with detailed documentation and context. • Support AV and conferencing technology setup and troubleshooting in office environments. • Contribute to IT documentation and knowledge base articles for team consistency. • Assist with technology rollouts, equipment procurement, and asset inventory management. • Provide occasional after-hours support to address urgent technical issues. Job Requirements • Bachelor's degree in IT, Computer Science, or related field preferred; equivalent experience considered. • 7+ years of experience in IT support roles; strong internship or lab experience considered. • Hands-on experience with macOS and Windows in professional environments. • Familiarity with Microsoft 365 and basic Azure Active Directory tasks. • Exposure to ITSM tools such as ServiceNow or Jira Service Management. • Basic understanding of MDM concepts; experience with Jamf or AirWatch preferred. • Strong communication skills with a customer-first attitude. • CompTIA A+ or similar certification is a plus.