Nurse Manager Overview • The Nurse Manager oversees clinical care within a call center environment, ensuring patient-centered outcomes and compliance with healthcare standards. • Leads and supports nursing staff, promoting professional development and high-quality care delivery. • Collaborates with interdisciplinary teams to implement effective care processes and quality improvement initiatives. • Manages resources, including technology, personnel, and facilities, to optimize patient care services. • Ensures compliance with infection control mandates and regulatory standards within the healthcare environment. • Provides guidance and support to staff in identifying and addressing patient and family needs. • Facilitates leadership and nursing meetings to achieve organizational goals and maintain effective communication. • Monitors and evaluates patient care outcomes, implementing strategies for continuous improvement. • Contributes to the development and execution of health center planning and problem-solving initiatives. Nurse Manager Key Responsibilities & Duties • Oversee patient flow within the health center, addressing walk-ins and telephone inquiries effectively. • Assist healthcare providers with procedures, referrals, and diagnostic regimens as required. • Provide nursing care and health education tailored to patient needs and conditions. • Manage clinical inventory and ensure availability of necessary forms and supplies. • Evaluate reports, surveys, and data to identify improvement opportunities in patient care processes. • Hire, discipline, and evaluate nursing staff, ensuring alignment with organizational goals. • Develop and implement quality improvement programs to enhance care delivery and team performance. • Ensure staff compliance with infection control and regulatory standards. • Facilitate effective communication and collaboration among healthcare teams and stakeholders. Nurse Manager Job Requirements • Bachelor of Science in Nursing (BSN) preferred; Associate degree in Nursing acceptable. • Minimum of two years of nursing experience; three years preferred in ambulatory or emergency settings. • Licensed Registered Nurse in New York State with current BCLS certification. • Demonstrated ability in venipuncture, medication administration, and telephone triage. • Proficiency in computer skills, including typing and basic software usage. • Strong organizational, clinical, and interpersonal skills for effective team management. • Experience in quality improvement initiatives and regulatory compliance. • Bilingual in Spanish preferred to enhance patient communication and care. • Ability to problem-solve using critical thinking and decision-making skills.