Overview • Lead operational excellence and scalability within a dynamic platform operations team in a hybrid work environment. • Collaborate with cross-functional teams to enhance client satisfaction and streamline processes. • Drive end-to-end operational execution for alternative investment products and services. • Develop and implement best practices for documentation and knowledge management systems. • Optimize workflows to mitigate risks and enhance operational efficiency across the organization. • Foster a culture of accountability, innovation, and continuous improvement within the team. • Collaborate with product and technology teams to support platform enhancements and upgrades. • Ensure high-quality service delivery that meets client expectations and organizational goals. Key Responsibilities & Duties • Oversee operational execution for fund launches and recurring client activities with precision and efficiency. • Manage and mentor a team responsible for middle-office and pipeline operations. • Enhance operational processes to improve scalability, efficiency, and client satisfaction. • Act as a senior point of contact for resolving complex operational challenges effectively. • Collaborate with internal teams to troubleshoot and resolve platform-related issues promptly. • Develop training materials and provide guidance to support team development and growth. • Maintain and optimize platform configurations and technical operations for client portfolios. • Lead continuous improvement initiatives to enhance overall client experience and operational performance. Job Requirements • Bachelor's degree in Arts or a related field is required. • Minimum of 2 years of relevant experience, with 10 years preferred. • Proven expertise in operational management and process optimization. • Strong understanding of alternative investment products and operational platforms. • Experience managing teams and driving performance improvements effectively. • Ability to collaborate across cross-functional teams and communicate effectively. • Proficiency in technical systems and tools supporting operational workflows. • Excellent problem-solving, strategic thinking, and leadership skills.