Information Technology Support Overview • The Information Technology Support role offers a dynamic opportunity to assist associates with IT hardware and software issues. • Provide effective troubleshooting and maintenance for IT systems, ensuring operational efficiency and reliability. • Contribute to a hybrid work environment, balancing on-site and remote responsibilities. • Support the Manager of IT by addressing escalated technical matters and implementing solutions. • Assist in onboarding new users, configuring workstations, and maintaining IT inventory. • Participate in IT projects focused on process improvement and system efficiency. • Maintain and update software licenses, ensuring compliance and operational readiness. • Opportunity to grow within a supportive and collaborative IT environment. Information Technology Support Key Responsibilities & Duties • Monitor and respond to IT help desk requests, ensuring timely resolution of issues. • Troubleshoot IT hardware and software problems, providing clear and effective solutions. • Perform routine and periodic maintenance on IT systems, including upgrades and patch installations. • Configure, install, and maintain workstations for associates, ensuring functionality and reliability. • Assist with onboarding and offboarding processes, including workstation setup and credential management. • Maintain inventory of IT equipment and software licenses, ensuring accurate records. • Provide after-hours on-call support as assigned, addressing urgent IT matters. • Collaborate on IT projects aimed at improving processes and implementing new technologies. Information Technology Support Job Requirements • Associate of Science (AS) degree or equivalent education required. • Minimum of three years’ experience in IT services or related roles. • Preferred undergraduate education and experience in healthcare or DME customer service roles. • Proficiency in troubleshooting IT hardware and software issues effectively. • Experience with help desk ticketing systems and IT support processes. • Ability to perform routine and periodic maintenance on IT systems and equipment. • Strong communication skills for assisting associates and collaborating with teams. • Availability for hybrid work schedule and after-hours support as needed.