Call Center Representative Overview • The Call Center Representative role is a contract position focused on delivering exceptional customer service and advocacy. • Engage with participants to resolve inquiries regarding health benefits, claims, and eligibility processes. • Provide empathetic and professional assistance through various communication channels, including phone, email, and written correspondence. • Collaborate with internal departments and external vendors to ensure accurate and timely resolutions. • Benefit from comprehensive training to develop expertise in health benefits and customer service. • Enjoy a supportive work environment with opportunities for professional growth and advancement. • Work a consistent Monday-Friday schedule with potential for future adjustments. • Join a growing organization committed to making a meaningful impact on participants' lives. Call Center Representative Key Responsibilities & Duties • Provide accurate and empathetic assistance to participants regarding health benefits and claims. • Research and resolve participant inquiries, ensuring clear communication and effective solutions. • Verify eligibility and benefits, coordinating updates with external vendors as needed. • Document participant interactions and maintain detailed records for future reference. • Assist with enrollment forms, disability claims, and other participant-related processes. • Collaborate with team members and departments to address complex concerns and escalations. • Support special projects and contribute to the overall success of the customer service team. • Maintain professionalism and empathy in all interactions, even in challenging situations. Call Center Representative Job Requirements • High School Diploma or GED is required for this role. • Minimum of 1 year of customer service or receptionist experience is essential. • Preferred experience in healthcare or insurance-related roles. • Proficiency in Microsoft Office and ability to type at least 40 words per minute. • Strong communication skills, both written and verbal, are critical. • Ability to manage challenging situations with professionalism and empathy. • Willingness to learn and adapt to new systems and processes. • Dependability and punctuality are essential for success in this role.