Case Management Supervisor Overview • The Case Management Supervisor oversees healthcare case management staff to ensure quality care and positive health outcomes for patients. • Collaborates with multidisciplinary teams to monitor and evaluate patient progress, ensuring optimal care plans are implemented. • Provides direct case management services to individuals, families, and children, addressing specific needs effectively. • Ensures compliance with local, state, and federal regulations, maintaining accurate patient records and documentation. • Leads quality assurance and improvement initiatives to enhance service delivery and patient satisfaction. • Represents the organization in external venues, promoting services and fostering partnerships. • Provides training and coaching to case management staff, ensuring adherence to performance standards. • Addresses patient concerns and grievances, ensuring smooth operations and resolution of issues. • Participates in outreach and recruitment activities to promote agency services effectively. Case Management Supervisor Key Responsibilities & Duties • Supervise healthcare case management staff, ensuring quality service delivery and adherence to protocols. • Conduct staff training, performance reviews, and maintain supervision logs for continuous improvement. • Collaborate with multidisciplinary teams to develop and oversee patient-focused care plans. • Provide direct case management services, addressing specific needs of diverse patient populations. • Monitor team performance, ensuring service goals and quotas are met effectively. • Ensure compliance with organizational policies and regulatory requirements at all levels. • Participate in quality assurance and improvement activities to enhance patient outcomes. • Represent the organization at external venues, fostering partnerships and promoting services. • Respond to inquiries from external entities, facilitating referrals and providing necessary information. Case Management Supervisor Job Requirements • Bachelor’s degree in health, nursing, public health, or related field required. • Minimum of four years of relevant experience, with supervisory experience preferred. • Experience working with diverse populations, including individuals with mental health and substance use disorders. • UAS-NY certification required within one month of hire. • Proficiency in applications such as Outlook, Word, Excel, and healthcare databases. • Strong communication skills and ability to work collaboratively and independently. • Commitment to the organization’s mission and values, with excellent customer service skills. • Flexibility to work evenings and weekends as required. • Ability to manage multiple projects in a dynamic and fast-paced environment.