Case Management Supervisor Overview • The Case Management Supervisor oversees healthcare case management staff to ensure high-quality patient care and optimal health outcomes. • Collaborates with multidisciplinary teams to monitor and evaluate patient progress for positive health results. • Provides direct supervision, training, and coaching to case management staff, ensuring adherence to policies and regulations. • Develops and maintains patient-focused care plans in collaboration with care teams and patients. • Ensures accurate documentation of patient interactions and services in designated databases. • Participates in quality assurance and improvement activities to enhance service delivery. • Represents the organization at external venues to promote services and foster partnerships. • Responds to inquiries from external entities and facilitates referrals to agency services. • Works flexible hours, including evenings and weekends, to meet organizational needs. Case Management Supervisor Key Responsibilities & Duties • Supervise healthcare case management staff, ensuring quality care and adherence to policies. • Train and coach staff, conducting performance reviews and maintaining supervision logs. • Monitor team performance to meet service goals and quotas. • Provide direct case management services to diverse populations, addressing specific needs. • Collaborate with multidisciplinary teams and patient families to achieve health outcomes. • Develop and oversee patient care plans with input from care teams and patients. • Resolve patient issues and grievances, ensuring smooth healthcare operations. • Participate in internal and external meetings to enhance service delivery. • Conduct outreach and recruitment to promote agency services effectively. Case Management Supervisor Job Requirements • Bachelor’s degree in health, nursing, mental health, or related field with 4 years of experience. • Advanced degree preferred with 2 years of relevant experience. • Supervisory experience and familiarity with target populations strongly preferred. • UAS-NY certification required within one month of hire. • Proficiency in various applications such as Outlook, Word, Excel, and healthcare databases. • Excellent written and verbal communication skills in English required. • Ability to multitask and manage projects in a high-pressure environment. • Commitment to the organization’s mission and values essential. • Flexibility to work evenings and weekends as needed.