Residential Sales & Service Associate Overview • The Residential Sales & Service Associate serves as the primary ambassador for prospective and current residents, fostering community engagement and satisfaction. • This role involves managing leasing activities, ensuring excellent customer service, and maintaining community standards. • You will actively engage with potential residents, showcasing available properties and promoting their unique features. • The position requires a proactive approach to outreach, follow-ups, and documentation to achieve leasing goals. • You will collaborate with the team to prepare and maintain the sales office and community spaces. • This is a contract position requiring on-site presence from Wednesday to Sunday, 9 AM to 6 PM. • A high level of professionalism and attention to detail is essential for success in this role. • The role offers an opportunity to contribute to building a vibrant and welcoming residential community. Residential Sales & Service Associate Key Responsibilities & Duties • Open the sales office on time, ensuring readiness to welcome potential residents. • Prepare the office with necessary materials and maintain a professional environment. • Conduct outreach calls and follow-ups to engage potential residents and achieve leasing targets. • Maintain accurate records of client interactions, tours, and leasing activities in CRM systems. • Participate in community events and career fairs to promote the community offerings. • Conduct property tours, highlighting features and benefits to potential residents. • Ensure apartments are rent-ready by conducting inspections and addressing any issues promptly. • Assist new residents with the move-in process, ensuring a smooth transition and satisfaction. • Complete and upload lease documentation accurately and in a timely manner. Residential Sales & Service Associate Job Requirements • High School Diploma or GED is required for this position. • Minimum of 2 years of experience in sales, customer service, or leasing roles. • Proficiency in using CRM systems and property management software such as Yardi. • Strong organizational skills and attention to detail to manage daily tasks effectively. • Excellent communication and interpersonal skills to engage with residents and team members. • Ability to work on-site during specified hours, including weekends. • Enthusiasm for creating a welcoming and vibrant community environment. • Willingness to participate in outreach activities and community events.