Operations Support Engineer – R1 2-4 years of experience in security monitoring, alert triage, initial investigation and incident classification across the SOC environment. The engineer will primarily operate OpenText ArcSight, OpenText ArcSight SOAR, OpenText NetIQ and OpenText PAM, perform first-level troubleshooting, analyze security events and logs, execute defined SOAR playbooks/SOPs, manage incidents and escalate complex issues to L2. Skills: SIEM Monitoring • Security Event Analysis • Alert Triage • Log Analysis • Incident Classification • SOAR Playbook Execution • IAM/PAM Monitoring • AD/LDAP • Syslog • Windows/Linux Logs • TCP/IPDNS • Basic Threat Analysis • IOC • MITRE ATT&CK • ITSM • Incident Escalation Skill Required: OpenText ArcSight • OpenText ArcSight SOAR • OpenText NetIQ • OpenText PAM Alternate: SIEM: IBM QRadar, Microsoft Sentinel, Palo Alto Cortex XSIAM, SOAR: Splunk SOAR, Palo Alto Cortex XSOAR, Swimlane, Turbine, IDAM: SailPoint, Saviynt, One Identity, Oracle IGA, Microsoft Entra, PAM: CyberArk, BeyondTrust, ARCON Education: Diploma / B. Tech Mail resume @ [email protected]