Key Responsibilities ● Own and maintain the CEO's calendar, meetings, appointments, calls and important reminders; proactively avoid conflicts and keep the day organized. ● Schedule internal and external meetings, coordinate participants, create Zoom/Google Meet links, send calendar invitations and confirm important meetings in advance. ● Maintain pending call-backs and appointment requests and follow up until they are completed, rescheduled or consciously closed. ● Support the CEO's email inbox by identifying items requiring CEO decision, EA action, delegation, follow-up or information only. ● Draft routine business emails and prepare clear first drafts for important communications requiring CEO review. ● Monitor authorised WhatsApp, Slack, WATI and other communication channels for important messages, actions and escalations; ensure important communication does not remain unattended. ● Maintain a central CEO Action / Follow-up Tracker with owner, last action, next action, due date, status and CEO involvement required. ● Persistently follow up with internal teams, clients, vendors, consultants and other stakeholders on commitments and deadlines. ● Coordinate across Sales, Customer Success/Support, Renewals, Development, QA, HR, Digital Marketing, Accounts and other functions where an important CEO-level item crosses departments. ● Prepare WAR Day, Sales Review and departmental review information in advance, including completed work, pending items, delays, blockers, risks, previous commitments and decisions required. ● Maintain visibility on important clients, government/stakeholders, partners, vendors and high-value leads requiring CEO involvement; prepare relevant context before interactions and track commitments afterward.