Role: Netcool – L1/L2 Support Skill – Should have worked on IBM Netcool product & not end user. Location: Gurugram Exp: 2 to 5 years CTC: 9 LPA NP: Immediate or 30 days max JD: Responsibilities: • Utilize Netcool components such as Netcool Omnibus, Impact for third-party Database Integrations, Creation of Operator Views, Integration with WebServices (SOAP/REST), SNMP integrations, etc. • Create Netcool Impact policies for correlation and enrichment requirements. • Integrate External OSS applications Remedy/ServiceNow, Notification systems (Email/SMS), Inventory management system with Netcool. • Integrate EMS/OSS applications into Netcool using Netcool probes and gateways. • Perform unit testing, end-to-end integration testing, and support the deployment process. • Support defect resolution and perform sanity testing. • Understand complex and advanced Network Management/Monitoring concepts. • Be proactive and preventive in problem-solving. • Work independently on multiple tasks with strong analytical and troubleshooting skills. • Have working knowledge of databases like IBM DB2 and Oracle. • Understand all aspects of IT network and infrastructure management and related protocols in netcool (SNMP, MIB, CORBA, Syslog, LogFile, Vendor specific Nokia Netact, Huawei U2000, Alcatel). • Preferred experience with Telecom domain knowledge. • Lead and mentor junior developers in Netcool development/support projects. • Collaborate with cross-functional teams to gather requirements and provide technical guidance. • Design and implement advanced Netcool solutions, leveraging extensive knowledge of Netcool probes, gateways, and customization options. • Conduct performance tuning and optimization of Netcool Impact policies, probe rules. • Provide expertise in complex problem analysis and resolution. • Develop and implement best practices, standards, and guidelines for Netcool development and integration.