Key Responsibilities - HR & Recruitment ● Manage recruitment for approved positions through two parallel channels: recruitment agencies and direct hiring. ● For agency hiring: brief recruitment consultants clearly, share the approved requirement/JD, review profiles, provide timely feedback, coordinate interviews and follow up until joining. ● For direct hiring: independently source candidates through job portals, LinkedIn, referrals, company/social channels, candidate databases, campus or other appropriate sources. ● Post and refresh vacancies on approved platforms and maintain source-wise candidate records. ● Screen CVs against agreed must-have criteria and conduct preliminary HR/communication screening before sharing suitable profiles with the hiring manager or CEO. ● Schedule interviews, coordinate interviewer availability, send reminders, collect feedback and ensure every candidate has a clear next action. ● Maintain agency and direct-hiring pipelines separately so the company can understand source quality, speed, cost and conversion. ● Coordinate approved salary discussions, notice-period discussions, offer documentation and candidate queries. ● Follow up with selected candidates from offer acceptance until joining and maintain backup candidates for important positions. ● Track offer dropouts and recruitment bottlenecks and proactively suggest improvements. ● Build and maintain a reusable candidate database for future requirements. Employee Onboarding, Documentation & HR Operations ● Coordinate joining formalities, collect required documents and maintain a complete onboarding checklist ● Coordinate offer/appointment documentation, workstation, email/system access and introductions with the relevant internal teams. ● Conduct or coordinate company induction, policy orientation and required departmental/product/process training. ● Schedule new-joiner check-ins and ensure onboarding activities are completed rather than left open-ended. ● Maintain accurate and confidential employee master data, employment documents, letters, acknowledgements and role/reporting changes. ● Track probation and confirmation dates and obtain manager inputs/decisions before due dates. ● Monitor attendance and leave records and follow up on missing or irregular entries in line with company processes. ● Maintain HR calendars, including holidays, working Saturdays, probation/confirmation dates, reviews, training and employee activities. ● Handle routine employee queries relating to attendance, leave, policies, documents and internal HR processes. ● Identify recurring attendance, discipline, documentation or process issues and escalate them factually to management. Performance, Training, Engagement & Employee Coordination ● Maintain probation, confirmation, appraisal and performance-review calendars and ensure reviews are initiated on time. ● Coordinate review inputs, reminders and completion; reporting managers and management remain responsible for actual performance decisions. ● Track agreed employee development actions and coordinate training requirements. ● Coordinate employee engagement activities, birthdays, anniversaries, internal events, working-Saturday activities and appropriate employee welfare initiatives. ● Collect employee feedback where required, identify recurring themes and suggest practical improvements. ● Act as an organised first point of contact for routine employee concerns; listen, document facts, maintain confidentiality and route/escalate appropriately. ● Coordinate resignations, notice-period tracking, handover, access/asset closure, exit documentation and exit interviews. ● Maintain HR MIS and a clear weekly status covering recruitment, joining, probation/confirmation, reviews, attendance exceptions, exits, pending actions, risks and decisions required. Key Responsibilities - Executive Assistant to CEO ● Support the CEO's calendar, meetings, appointments, calls and reminders, and take operational ownership of these activities when the primary EA is unavailable. ● Schedule internal/external meetings, coordinate participants, create Zoom/Google Meet links, send calendar invitations and confirm important meetings. ● Support authorised CEO email inbox triage by identifying items requiring CEO decision, EA action, delegation, follow-up or information only. ● Draft routine business emails and prepare first drafts for important communications requiring CEO review. ● Monitor authorised WhatsApp, Slack, WATI and other communication channels for important messages, actions and escalations. ● Maintain shared CEO Office follow-up/action trackers and ensure important tasks, commitments and requests have an owner and a next action. ● Follow up with internal teams, clients, vendors, consultants and other stakeholders on CEO-priority actions and deadlines. ● Prepare meeting agendas/background, previous action points and required documents; prepare MOM/action points where assigned and track them to closure. ● Assist with WAR Day, Sales Review and department-review preparation by collecting reports, checking previous commitments and highlighting delays, blockers and decisions required. ● Assist with proposals, presentations, high-value lead/client follow-ups, payment reminders and selected administrative coordination. ● Coordinate selected personal appointments, travel, documents, reminders, renewals and other reasonable CEO Office requirements. ● Conduct research and prepare concise summaries, comparisons, briefing notes and other decision-support material where required.