Key Responsibilities Manage day-to-day operations of the company website and marketplace listings (own D2C site, Tata CLiQ Luxury,Nykaa Fashion, Amazon/Flipkart if applicable) - Catalogue management, pricing parity and inventory sync between showroom stock and online store - Coordinate order processing, returns/exchange and customer service resolution for online orders - Monitor website UX/UI, page performance and conversion funnels; flag and recommend improvements - Liaise with logistics/courier partners for timely delivery, COD reconciliation and insured shipment of jewelry - Support online promotional campaigns, discount-code setup and payment gateway issue resolution - Analyze e-commerce sales data and prepare weekly/monthly performance reports - Coordinate with photography/content teams for accurate product listings (images, descriptions, hallmark/certification details) Required Skills & Competencies - E-commerce platform knowledge (Shopify / Magento / WooCommerce) - Advanced Excel / Google Sheets - Basic SEO and digital analytics (GA4) understanding - High attention to detail (SKU/certification accuracy) - Multitasking across marketplace + D2C channels