KEY RESPONSIBILITIES — SALES • Own the center monthly and quarterly enrollment and revenue targets across all programs offered. • Convert walk-ins, phone inquiries, and digital leads into admissions through effective counseling and follow-up. • Counsel prospective students and parents on course offerings, fee structures, and outcomes, tailoring the pitch to each family's needs. • Drive local outreach — school/college tie-ups, seminars, referrals, and community engagement — to build the inquiry pipeline. • Track and report daily/weekly sales funnel metrics (inquiries, walk-ins, conversions, drop-offs) and course- correct proactively. • Coordinate with the marketing team on local promotions, offers, and campaign execution. KEY RESPONSIBILITIES — SERVICE & OPERATIONS • Ensure smooth day-to-day center operations, including batch scheduling, faculty coordination, and classroom readiness. • Act as the first point of contact for student and parent queries, complaints, and escalations, resolving them promptly and professionally. • Monitor student attendance, engagement, and satisfaction; drive retention and address early warning signs of attrition. • Maintain accurate records of enrollments, fee collections, and student data in line with company systems. • Liaise with faculty and academic teams to ensure timely delivery of the academic calendar and quality of instruction. • Ensure the center maintains high standards of housekeeping, safety, and presentation at all times. • Manage front-office staff and support team performance at the center. KEY PERFORMANCE INDICATORS • Monthly/quarterly enrollment and revenue achievement against target. • Lead-to-admission conversion rate. • Student retention and satisfaction levels. • Turnaround time on query/complaint resolution. • Center operational compliance (attendance records, fee reconciliation, reporting accuracy).