Customer Service – Import  Handling shipments Air / Sea (LCL, FCL, AIR)  Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.  Preparing CAN copies and sending Cnee with arrival Details  Resolving the issues & query of customers regarding daily routing orders.  Execute order request – calls / email  Email suppliers, carrier & customers with shipping updates  Track shipments and confirm receipt & arrivals of shipments.  Ensure customer experience by addressing customer concerns and resolving issues  Responsible for answering and routing phone calls, handling enquires  Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.  Qualifications:  Experience Required: 2-5 Years  Sectors: Air / Sea  Background: Logistics Only  Male Female Preference: Any