What is this role all about? As a Senior Project Manager – AI Delivery, you will own large-scale, complex AI implementation programs for enterprise customers. You will be the driving force behind flawless execution of LLM-powered chatbots, voicebots, and conversational AI solutions—turning ambitious CX transformations into measurable business impact. What will you do in this role? ● Take complete ownership of end-to-end delivery of complex, high-impact AI and SaaS implementation programs—from kickoff to go-live and beyond. ● Lead enterprise deployments of LLM-based chatbots, voicebots, and conversational AI solutions. ● Act as the primary customer-facing leader, driving strategic discussions, managing expectations, and ensuring alignment with business objectives. ● Translate business requirements into structured delivery roadmaps in collaboration with product, engineering, QA, and AI teams. ● Mentor and guide project managers and delivery teams to ensure execution excellence. ● Run Agile ceremonies including sprint planning, daily scrums, and retrospectives. ● Track execution across tools like Jira, Asana, MS Project, or similar platforms. ● Proactively identify and mitigate risks, escalating critical issues when required. ● Drive Weekly and Monthly Business Reviews (WBRs/MBRs) with senior stakeholders and CXOs. ● Ensure high-quality, on-time delivery while driving adoption and long-term success of AI implementations. What does success look like? ● Enterprise AI programs delivered on time, within scope, and at high quality. ● Strong, trusted relationships with senior client stakeholders. ● Measurable business outcomes driven by scalable AI and automation. ● A high-performing delivery team culture built on ownership and accountability What would make you a good fit? ● 8+ years of experience in technical project management. ● Minimum 3+ years in a senior or team-handling role. ● Proven experience delivering enterprise-scale, customer-facing SaaS or AI implementations. ● Strong exposure to AI/LLM-based solutions such as chatbots, voicebots, or automation platforms. ● Experience working in fast-paced SaaS or AI-first organizations. ● Confidence in engaging with senior stakeholders and leading business reviews.