Job Summary: We are looking for a dynamic and enthusiastic HR Recruiter to support both recruitment and generalist HR/Customer Support activities. This is a dual-role opportunity ideal for professionals with 1–2 years of experience who are looking to grow their career in a comprehensive HR function. The ideal candidate should be proactive, organized, people-oriented, and able to manage multiple priorities with efficiency. Key Responsibilities: Recruitment: ● Assist in end-to-end recruitment for various roles – sourcing, screening, scheduling interviews, and follow-ups. ● Post job openings on job boards, social media, and other relevant platforms. ● Maintain and update candidate databases and trackers. ● Coordinate with hiring managers to understand job requirements and role expectations. ● Follow up with candidates throughout the recruitment process and ensure a smooth on boarding experience. ● Support employer branding and campus recruitment initiatives. Customer Support: ● Serve as the primary point of contact for customer inquiries, addressing both inbound and outbound queries via email, WhatsApp, and phone calls. ● Resolve customer complaints and technical issues efficiently, providing clear and accurate solutions. ● Identify and escalate high-priority cases to relevant teams, following the defined escalation process to ensure prompt resolution. ● Adhere to established Service Level Agreements (SLAs) to deliver timely responses and maintain high standards of customer service. Qualifications: ● Bachelor’s degree in Human Resources, Business Administration, or a related field. ● 1–2 years of relevant experience in recruitment and/or HR operations. ● Familiarity with job portals, ATS, and MS Office (Excel, Word, PowerPoint). ● Basic understanding of labor laws and HR best practices. ● Strong communication and interpersonal skills. ● Detail-oriented with good organizational and time management skills. ● Eagerness to learn and contribute to different areas of HR.