Budget (Freshers): 20k CTC and take home 15k Budget (Experience) : Upto 8 lakhs Job Purpose / Summary • Provide on-site technical support, maintenance, troubleshooting, repair, and commissioning of equipment, machines, and systems sold by our company. • Ensure high equipment uptime, meet service response targets, and maintain customer satisfaction. • Act as a liaison between customers and the internal service team / support teams, relaying feedback and contributing to continuous improvement. Key Responsibilities & Duties Technical & Maintenance • Perform installation, commissioning, preventive, predictive, and corrective maintenance of machines / equipment. • Diagnose faults, troubleshoot mechanical, electrical, hydraulic, pneumatic, and control systems. • Carry out alignment, balancing, coupling inspection, blade checks, calibration, and relevant adjustments. • Replace or repair components / assemblies when needed; perform detailed inspections and root cause analysis. Customer Interaction & Support • Visit customer sites to respond to breakdown or service calls, as per SLA. • Provide training / guidance to customer operators / technicians on proper operation, preventive maintenance, and safety. • Address customer complaints or issues directly and escalate effectively when required. Documentation & Reporting • Prepare and submit service reports, Time sheets, root cause reports, and other documentation. • Maintain accurate records of service history, spare parts used, and customer feedback.