Key Responsibilities: 1. Legal Data Entry & Case Management: ● Enter case details into the software, including party names, court details, hearing dates, and case history. ● Verify accuracy of uploaded data and ensure all entries follow legal formatting standards. ● Import and clean client-provided Excel sheets before uploading into the system. ● Perform case searches on court websites (District Courts, High Courts, Supreme Court, Tribunals) and update latest status. 2. Coordination With Clients: ● Coordinate with government officers, advocates, and legal clerks to collect missing case information. ● Follow up for documents, cause lists, orders, and other required case-related details. ● Record and maintain daily updates of tasks completed and pending entries. 3. Quality Check & Reporting: ● Ensure error-free data entry with proper validation. ● Flag data inconsistencies or incorrect case details to project leads. ● Generate summary reports on cases uploaded, pending tasks, and discrepancies. 4. Software Usage & Support: ● Understand the core modules of the litigation management software. ● Assist the internal team in resolving data-related queries. ● Support the team during client onboarding or review meetings when required. Key Requirements: Experience: ● 1-2 years of experience in a customer service or client-facing role, preferably in a SaaS or technology-driven environment. ● Proven experience in handling customer inquiries, complaint resolution Technical Skills: ● Proficiency in using CRM tools (e.g., Salesforce, Zoho CRM) for tracking customer interactions and managing support tickets. ● Familiarity with communication platforms (e.g., Zoom, Microsoft Teams) and ticketing systems. ● Basic understanding of data analysis to interpret customer usage patterns. ● Basic understanding of legal field. LLB holders are plus. Soft Skills: ● Fluency in English and Hindi and Marathi is plus ● Collaborate effectively with colleagues across departments to ensure seamless customer service. ● Ability to build and maintain strong relationships with clients by providing exceptional service ● Email Etiquette to respond to emails professionally, ensuring clarity and accuracy in all written communications. ● Ability to manage multiple client interactions, tasks, and priorities simultaneously without compromising quality. ● Ability to speak multiple languages is a plus