Key Responsibilities: Financial Counselling: Provide face-to-face financial counselling to patients, helping them understand the costs involved in IVF treatment and offering customized payment plans. Conversion: Effectively communicate the benefits of our IVF packages to potential patients, with the goal of converting inquiries into confirmed treatment plans. Patient Grievance Handling: Address and resolve patient grievances promptly, ensuring patient satisfaction throughout their journey with us. Patient Relationship Management: Build and maintain strong relationships with patients, ensuring they feel supported and informed throughout their treatment process. Collaboration: Work closely with the medical team to ensure a seamless patient experience and address any financial or administrative concerns. Key Qualifications: Experience: 2-5 years of experience in financial counselling, preferably in a healthcare or IVF setting. Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex financial concepts in a simple and empathetic manner. Sales Skills: Proven track record in sales or counselling roles, with the ability to convert inquiries into confirmed sales. Problem-Solving Skills: Strong ability to handle patient grievances and ensure high levels of patient satisfaction. Empathy: A caring and empathetic approach towards patients, understanding their emotional and financial concerns.