Location: Bangalore, India Job Summary We are seeking a dynamic and proactive Client Servicing and Marketing Executive to manage client relationships and oversee project deliverables. The ideal candidate will have a strong understanding of the creative industry, excellent communication skills, and the ability to manage multiple accounts effectively. Key Responsibilities Client Relationship Management: o Act as the primary point of contact for clients, maintaining regular communication and fostering strong relationships. o Understand clients' needs, preferences, and objectives to provide tailored solutions and services. o Address client inquiries, concerns, and feedback in a timely and professional manner. Client Needs Assessment: o Conduct thorough needs assessments and consultations with clients to understand their business goals, challenges, and requirements. o Collaborate with internal teams to develop customized proposals, solutions, and recommendations that address client needs and objectives. Proposal Development and Presentation: o Prepare and deliver compelling sales presentations, proposals, and pitches to prospective clients. o Showcase the agency's capabilities, expertise, and value proposition to differentiate it from competitors. o Negotiate contract terms, pricing, and service agreements with clients to secure new business opportunities. Project Coordination and Management: o Coordinate with internal teams, including creative, production, and technical departments, to ensure successful project execution and delivery. o Serve as a liaison between clients and internal teams, facilitating communication, providing updates, and managing expectations. o Monitor project timelines, budgets, and deliverables to ensure they align with client requirements and expectations. Client Retention and Satisfaction: o Proactively engage with existing clients to strengthen relationships and retain their business. o Regularly assess client satisfaction and feedback, implementing strategies to address concerns and enhance the client experience. o Identify opportunities to upsell or cross-sell additional services or solutions to existing clients based on their evolving needs. Market Research and Analysis: o Stay informed about industry trends, market dynamics, and competitor activities to identify opportunities and threats. o Conduct market research and analysis to identify potential target clients, market segments, and growth opportunities. Networking and Relationship Building: o Attend industry events, conferences, and networking functions to build relationships with potential clients, partners, and industry professionals. o Act as a brand ambassador for the agency, representing its values, capabilities, and expertise in client interactions and networking opportunities. Reporting and Analytics: o Track and analyze sales performance, client interactions, and business development activities using CRM (Customer Relationship Management) software or other tools. o Generate regular reports and updates on sales metrics, pipeline status, and client engagement for management review and decision-making. Continuous Learning and Improvement: o Stay updated on industry best practices, sales techniques, and emerging trends in business development and client servicing. o Seek opportunities for professional development and skill enhancement through training, workshops, and certifications relevant to the role. Qualifications and Skills Essential Skills: ● Proven experience in client servicing, account management, or a similar role within the creative, advertising, or media industry. ● Strong project management skills with the ability to handle multiple accounts simultaneously. ● Excellent verbal and written communication skills, including presentation skills. ● Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with project management tools like Trello or Asana. Preferred Skills: ● Understanding of animation, motion graphics, or design workflows. ● Experience working with creative teams and familiarity with their processes. ● Analytical mindset to assess client needs and provide tailored solutions. Soft Skills: ● Strong interpersonal skills with the ability to build rapport quickly. ● A client-first approach with a keen eye for detail. ● Ability to work under pressure and manage tight deadlines. ● Problem-solving mindset with a proactive approach.