Mandatory Skills:  Experience with EDI mapping (EDI to XML, EDI to flat file etc.)  Good understanding of ANSI X12 (Retail Domain preferred) and EDIFACT standards (preferably 6-12 years).  Experience with XML, flat files and spreadsheets.  Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.  Team player with good written and verbal communication skills.  Analytical and problem-solving skills.  Good Troubleshooting skills.  Good experience with deep log analysis or root cause analysis.  Good Understanding with Business process. Desired Skills:  Exposure to basic API concepts  Exposure to basic database concepts and SQL queries. Preferred Skills:  Experience in B2B/EDI Support role  Experience in Cleo Products Key Responsibilities:  Manage the CIC environment within Cleo B2B Cloud systems.  Respond to incidents and/or event-driven alerts and troubleshoot customer issues.  Investigate data related EDI issues and inform the customers with the root cause.  Bug-fixes for the EDI translation issues identified in production.  Trading partner on-boarding and creation of SFTP/AS2 setups.  Work effectively with other internal departments to ensure the highest level of support for customers.  Timely escalation of critical issues.  Exhibit a sense of ownership of customer systems and work on issues until completely resolved.