Duties and Responsibilities: • Collaborating with the Customer IT department on the deployment and maintenance of voice network technologies. • Installing, configuring, and maintenance of Pbx/Voip systems .Attending to service requests through remote/onsite . • Performing diagnostic tests and repairs, as well as developing data archiving, backup, and retrieval procedures. • Documentation of the Site details /Performance certificates • Develop Customer relationships • AMC follow ups and closure • Keeping in touch with the current trends Qualification Requirements: • . Bachelor's degree in Engg, information technology, or similar. • Avaya experience if available would be an additional bonus • Experience 1- 2 years in telephony – Pbx/IP • Analytical and problem-solving skills. • Exceptional organizational and time management skills. • Excellent interpersonal, communication, and collaboration skills. • Willingness to travel to client locations.