Responsibilities: • Installing, configuring, and updating network software, as well as maintaining hardware and network devices. • Collaborating with cross-functional teams to ensure successful deployment and integration of network solutions. • Provide expert-level support for telephony systems, including troubleshooting complex issues, diagnosing problems, and resolving escalated incidents. • Act as a point of contact for challenging technical inquiries and collaborate with other support teams to ensure timely resolution. • Engage with telephony vendors and service providers to coordinate support activities, manage service level agreements (SLAs), • Create and maintain documentation, including configuration guides, troubleshooting procedures, and best practices for telephony systems. • Facilitate knowledge sharing within the support team and across departments to empower users and enhance overall system awareness. • Lead the deployment of new telephony solutions and the integration of telephony systems with other enterprise applications, such as CRM (Customer Relationship Management) • Monitor telephony system performance metrics, analyse trends, and implement optimization strategies to enhance call quality, reliability, and efficiency. • Identify opportunities for system improvements, capacity planning, and infrastructure upgrades to meet evolving business requirements. • Excellent troubleshooting skills, with the ability to analyse complex issues, perform root cause analysis, and implement effective solutions. • ensuring the timely closure and renewal of annual maintenance contracts with existing customers Qualification Requirements: • Bachelor's degree in Eng, information technology, or similar. • Experience on VoIP protocols • Experience on Avaya/Telephony products would be an added advantage. • At least 5 years' experience as a network support engineer. • In-depth knowledge of network infrastructure, architecture, connectivity, and security. • Superb analytical and problem-solving skills. • Exceptional organizational and time management skills. • Excellent communication, interpersonal, and leadership skills, with the ability to collaborate effectively across multidisciplinary teams and interact with stakeholders at all levels of the organization. • Willingness to travel to client locations. • Should have worked in teams