Must have directly handled mid/large international customer accounts in the role and managed team span of minimum 20 – 25 technical professionals. Should be hands-on operations professional with excellent communication, people, and customer management skills. Deep understanding of quality management tools and dashboard design is essential. The candidate will be an engineering graduate, preferably Computer Science. Additional certifications in anyone, Lean, Six Sigma, Scrum or PMP is highly desirable. The project manager will work in a matrix set-up with technical lead and Scrum Master and will be responsible for: Timely project deliverables and in line with agreed SLAs Customer Satisfaction - CSAT Employee Satisfaction – ESAT People engagement and development initiatives Quality Improvement initiatives Review cadence with key stakeholders. Certification in any of the mentioned stream would be highly recommended. US client handling experience.