Qualification: MHA / MBA in Hospital Administration1. Explain to the patients about the available methods of treatment and its cost, help in financial counselling in terms of explaining each component of the billing and the entire package, 2. Follow completely and explain along the SOPS on , smooth and transparent billing, PDC method of cashless facilities , this is one of main credo of Medisync, 3. Minimize the doctors time by explaining and clearing the doubts on the surgery process, risks, and instructions with the help of the analysts 4. Counsel inpatients about the rules and regulations to be exercised before and after the surgery 5. Bridge any communication gap between patients and doctors 6. Confirm schedules and any changes with doctors and inform patients including even the digital leads, this is done with the help of Hospital administration/Analysts 7. Advise and encourage patients to come for required follow-up appointments 8. Ensure patients are comfortable and leave with a positive experience helping enhancing digital reviews 9. Manage the digital leads and CAP (referral patients) for their end-to-end IP related and also OP 10. Responsible for admission of patients, during hospitalization and discharge. End to end OP process 11. Follow-up on the discharge process and smooth billing 12. Support the Marketing teams for hospital related activities 13. Proactively and timely interventions for all the IP and OP related matters