Job Description: • Good Communication skills. • Basic understanding of hardware and networking issues. • Provide Remote Technical Support to customers for the enterprise products • Manage customer trouble tickets. • Provide troubleshooting support and problem resolution to customers • Windows PC troubleshooting competence. • Groovy code (Requires some basic JAVA knowledge) • Experience in HL7 (Health Level-7 standards) • Good Knowledge & experience in SQL queries and Stored Procedures • Basic knowledge on Windows servers • Basics on JBOSS, ESB and AS2 • Good knowledge in XML and EDI • Quick understanding of customers’ tactics and quick problem-solving skills • Candidate should be able to Communicate well in Arabic • Should be willing to work on Sunday to Thursday shift. Added Weightage: a. Prior technical documentations experience b. Prior software testing and related documentations experience c. Experience in VB / Perl Scripting and ASM technology can also be added weightage. d. Investigative support, and help with IQs