Position – CCE (Customer Care Executive) Priority – Urgent Vacancy - 3 Location – Kolkata. Preferred – Female Candidates Qualification –GRADUATE (no correspondent) Experience - / hospital will be suitable candidates, fresher also welcome. Communication Skills - English, Hindi, Bengali (mandatory) Age limit – 30 years Salary – best in Health care for eligible candidates. 0-1 years’ experience in handling the patient in any reputed clinic JOB DESCRIPTION • Manage incoming/Outgoing phone calls. • Identifying and assessing patients’ needs to achieve satisfaction. • Provide accurate, valid and complete information by using the right methods/ tools. • Handle Patient queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of Patient interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage Patients.