• Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables • Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs • Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements • Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints • Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development • Provide training and support to quality assurance team on systems, policies, procedures, and core processes