As an IT sales professional, you'll need to: • Establish contact with Customers, should continuously interface with them thru’ all possible Communication Channels • Gain an understanding of customers' diverse and specific business needs and apply product / application / system knowledge to meet them • Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them • Carry out cold calling to create interest in products and services, generate new business leads and arrange meetings • Identify and develop new business through networking and follow-up courtesy calls • Prepare and deliver presentations and demonstrations of software to customers • Market and promote a portfolio of products by writing and designing sales literature and attending industry events • Maintain awareness and keep abreast of constantly changing software and hardware systems and peripherals • Develop effective sales plans using sales methodology • Provide technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale • Advise on software features and how they can be applied to assist in a variety of contexts such as accounting, manufacturing, or other specialist areas • Meet sales targets set by managers and contribute to team targets • Networking with existing customers to maintain links and promote additional products and upgrades • Respond to tender documents, proposals, reports and supporting literature • Contribute to team or progress meetings to update and inform colleagues